You can start Connect either by running asperaconnect.exeor by launching it from the Windows Start menu by clicking the "C" icon: You can check that the application is installed by confirming the presence of asperaconnect.exe in the following location: C:\Users\ username \AppData\Local\Programs\Aspera\Aspera Connect\bin\ If the Connect Diagnostic Tool reported "Your version of Connect is compatible with your browser you can skip this step. Is the Connect application installed and can it be started? The steps below provide details additional things to check and possible solutions to problems that may be found. To launch the tool open the following link:Ī pop-up may appear asking you to allow launch or trust the Connect application. If you haven't done so already run the diagnostic tool for a general assessment of your Connect installation. After installing did you runAspera's web-based Connect Diagnostic Tool? Linux black titles Troubleshooting: Windows 1. Use the section that matches your client OS: This article is divided into three sections. Does the qualified domain name (FQDN) resolve to 127.0.0.1?.Is the Connect application installed and can it be started?.After installing did you run Aspera's web-based Connect Diagnostic Tool?.To troubleshoot the general approach is to check your installation by going through the following steps (a summary) in the order shown: It also generates a summary report that can be copied and shared with Aspera Support if necessary.
In all cases the first step is to run Aspera's web-based Connect Diagnostic Tool to get a preliminary assessment of your Connect installation.The tool shows your Connect version reports whether it's outdated checks whether it's installed and running checks whether your version is compatible with your browser tests your ports and attempts to perform a test transfer. performs various desktop UI integrations (icons etc.)īefore going through the troubleshooting steps below make sure the Connect installation meets the requirements specified in the user documentation and release notes particularly with regard to the supported versions of operating systems browsers and (if Linux) OpenSSL.installs a protocol handler forthe faspprotocol.installs the Connect application on a local hard disk.The Connect installation process performs the following tasks: If the box says No Plugin, then your connection to the web interface is serviced by the Connect application itself (2),and you are reading the correct KB article.For table items that say ActiveX or NPAPI, see the KB article Connect (Plugin Version) Does Not Start or Respond. (2) A newer technology that does not use plugins: With this approach, the web interface is serviced by the Connect application directly.īefore proceeding, find your platform, browser, and Connect version in the table below.
(1) The traditional browser plugin technology, using ActiveX (Windows IE only), or the NPAPI protocol: With this approach, the web interface is serviced by a plugin. Starting with version 3.6.5,the web interface for the Connect application is serviced by either of the following two technologies, depending on the OS, the browser, and the version of Connect:
This article explores ways to troubleshoot such issues. Sometimes, depending on the environment, Aspera Connect may not launch or respond.
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